Shipping & Returns

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using UPS or USPS - ground or air. When you place an order we will estimate shipping costs and delivery dates based upon the availability of your item(s), the shipping method selected, and your shipment's destination. Unless otherwise noted, we ship out of nortwestern Washington and our order cutoff time is 1:00 PM Pacific Time. Our shipping charges are determined by the total weight of your order and destination zip code.

 

Pacific Eco Products, Inc.
346 Scenic Vw
Port Ludlow, WA  98365
PH:  888-219-2337
FAX: 503-716-4661

 

Email: info@pacificecoproducts.com

 

Other Policies

Out of Stock Policy

We do our best to note when products are out of stock, however, due to the high volume of orders we receive, some items may be out of stock when ordered. We will notify you if they are out of stock; you may either change and/or cancel your order.

Return/Claim Policy

Pacofic Eco Products will not refund on damages that occur in transit or order discrepancies not reported within 15 business days of receipt. Customer assumes responsibility for completeness of order at time of receipt. No returned merchandise will be accepted for credit without a Return Merchandise Authorization (RMA) Number. Returned items must be in original packing condition. All returns are subject to a 25% restocking fee plus shipping (both ways) and handling. Refusing any package at the time of delivery will incur additional return shipping fees. All transit damage claims must be filed with the shipping company if private shipping was arranged.

Cancellations/Change Orders

Cancellation requests or order changes must be submitted by email, fax, or phone as listed above. Every effort will be made to accommodate the cancellation of your order, providing your order has not yet shipped. Orders are typically shipped 1-2 business days after order an confirmation email is received.

 

Pacific Eco Products, Inc.

sustainable | biodegradable | compostable

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